PD Measurement

Getting started

• PD Measurement overview
• [Starter kit for customers] What should I know about the product before adding it to my website?
• [Starter kit for integrators] What should I know before getting started?
• Is it necessary to have developer's skills to integrate it?

General recommendations

• Where should I implement the tool in my customer journey?
• [How to] Create a dedicated PD measurement page
• [How to] Optimize your sales funnel
• [How to] Create a support email to ask your customer's PD value
• End-users recommendations

General questions about measuring the PD

• Why is it important to get an accurate measure? What happens if I give a wrong PD value?
• Is the solution measuring both "single" and "dual" PD?
• Does PD Measurement provide Far PD or Near PD?
• Is the solution reliable for measuring a child's PD ?

Integration

• [Getting started] How to integrate API PD Measurement?
• Pop-up integration
• Standalone PD Measurement page - without integration needed
• How can I export measurement results to my website?
• Container size
• PD Measurement minimal requirements
• [Integration] Where can I find my API key?
• [Technical support] Can we get technical assistance during the integration process if we need it?
• [Troubleshooting] Why PD Measurement do not start

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Customization

• What are the customization options available?
• How to customize the product according to my brand colors?
• I want the function “Copy to clipboard”
• Can I add my logo?
• I want to change some wording inside the product. Is this possible?

Accuracy

• Is PD value accurate?
• Is the PD accuracy the same with and without glasses?
• Can I round the PD result on my website?
• Why am I getting different PD result when I do the experiment twice?

Usage limits

• PD Measurement limitations
• Supported Languages
• Supported Browsers on mobile & desktop

Usage Issues / Errors

• I don’t have a front camera, or it is broken, can I still use the tool?
• I have this error : “Unable to detect camera”
• I have this error : “It seems there’s an error on our side”
• My phone goes into standby mode during the experiment
• I have this error : “Card not found”
• I have this error : “Iris not found”
• I have this error : “Face not found”
• What can I do if I have an error?
• Why is my camera not working?
• What do I do if I need the Monocular PD and not have glasses to wear?
• Other issues

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Data protection

• How long my data is stored?
• Where my data is stored?
• What about Data Privacy?

Billing

• [As a Module with a VTO License] How many measurement credits are left on my pack?
• [As a Module with a VTO License] How does the billing work?
• [Without a VTO license] How many measurement credits are left on my pack?
• [Without a VTO Licence] How does the billing work?

Release notes and Changelogs

• Release Notes
• Known issues