How to order a 3D viewer frame?

This article guides you through placing an order for a 3D viewer usage, either alone or combined with another usage. It explains the different steps involved and outlines the required elements for processing your order successfully on the platform.

Ordering the 3D Viewer:

• Whether you need it alone  or with other services,
• From photos 📸 or physical pairs 👓,
• For pairs already digitized and available at FittingBox, or even new pairs.

All your requests are covered ✅

The Order platform is designed to simplify the process of ordering your 3D Viewer service.

⚠️ However, it is essential to understand and follow the ordering rules to ensure the efficient and timely production of your 3D Viewer. 

First, take a look at the illustration below to get a general overview of the different steps you will go through to place your order. You will then find all the details of each step explained in detail.

How to select a 3D viewer on order? 

• Navigate to Order platform
• Create an order by clicking on the “NEW ORDER” tab or the "+" button at the top right of "MY ORDERS" page
  
• Create order name to specify the name of the order (Optional) 

• Select the 3D Viewer option that you desire

• Next to this option, the required input for the VTO will be displayed:
• from photo : Requires photos of frames
• from studiobox : Requires physical frames

• If you select 3D viewer from studiobox, then a box location is required
• If you select 3D viewer from photo, then no box location is required so it doesn't appear
• The "Next" button still disable if a box is not selected

3D Viewer Compatibilities and Incompatibilities

You can place an order for the 3D viewer alone, or you can place an order for the 3D viewer along with another service. However, must respect the compatibilities and incompatibilities while placing your order. 

Here are all the use cases that may arise:

 

• When You select 3D viewer from photo, then all the services requiring sending physical pairs will disappear. A message will appear in photos and vto sections  indicating that these services are not compatible with the current selection. 

• When You select 3D viewer from studiobox, then all services requiring sending virtual inputs (photos) will dissapear. A message will appear in vto section indicating that this service is not compatible with current selection. 

• After selecting the desired option, click on "Next" to proceed to the step of uploading the CSV.

 

How to upload a CSV?

After selecting the 3D viewer option you wish to order, you will need to provide us with the metadata related to the pairs you want to digitize.

• Start by downloading  the CSV template

• Both European and International CSV templates will be available for download.

Whether you select "3D viewer from photo" or "3D viewer from StudioBox" the CSV template remains the same.

Template CSV for 3D Viewer→ European template

Template CSV for 3D Viewer→ International template

 

 

Mandatory information
Field	Number of characters	Character types	Examples
Lens logo  Give your approval to display the logo on your glasses or not	-	Numbers /Letters  Uppercase/Lowercase	YES / yes / y No / no / n
Lens reference Name of the lens reference on your catalog	-	Numbers /Letters  Uppercase/Lowercase	Ocean blue
Comments	-	Numbers /Letters  Uppercase/Lowercase	-

 

• If you are placing an order for 3D viewer and another service, a warning will be displayed indicating that the selected services apply to all the pairs listed in the CSV.

• After filling out the CSV, upload it by dragging and dropping the file or importing it from your computer.
• After uploading your CSV, click on "Submit" to proceed to the "Check" screen.

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How to check my items ? 

After submitting your CSV, you will move to the Check screen so you can view all the information related to the items that you entered in the CSV.

 

• If you want to visualize all the details related to an item entered in the CSV, Click on the  item in the Check Dashboard. An item details popup will display all the information related to the selected item.
  
  
• 

 

• The details popup is compsed of: 
  • Part 1: Brand
  • Part 2: all information
  • Part 3: Comment

This popup will show the information entered in the CSV as well as any additional data added through the "Add items" button.

• Click on the "Add items" button to add new items to the order.

• Fill out the form that appears, ensuring all required fields are completed.
• If a mandatory field is not filled or is incorrectly filled, the "Add" button remains disabled, and the missing field will be highlighted in red.

Click on "Next" to proceed to the confirm step. 

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How do I confirm my order? 

On the confirm screen, you can:

• Search among the items using the search bar by typing the EAN or SKU of the pair.
• Add an item through the "Add items" button.
• Cancel the order via the "Cancel" button.

This screen provides an overview of the availability of digitized pairs at FBX:

• Some are already "in production." These are the pairs you want to order that have already been digitized at FBX.

• Some are "to order." These are the pairs that have never been digitized at FittingBox.

 

The next action after "Confirm" differs based on:

• The option you selected at the beginning of your order, between "3D viewer from photo" or "3D viewer from StudioBox."
• The availability of your pairs at FittingBox, whether they are already available or not.

You have selected 3D viewer from Studiobox:

• If all the ordered pairs are already "in production," click on Submit to place your order.

• If your order includes one or more pairs that need to be digitized "to order", click on Next,  then click on Order in the "Shipping Order" pop-up to complete your order.

How to upload my inputs for 3D Viewer from photo?

On the "Upload inputs" screen, you are supposed to upload 3 photos for each pair to be ordered.

Accepted formats: 

Accepted Naming: 

Click on "View naming conventions" to visualize the folder structure to follow, so you can upload your photos successfully and without issues.

To upload your photos, you can either drag and drop files/folder or use the file explorer to bring in whole folders.

• If you're dragging and dropping, place in a folder with the right names and structure, or individual photos named with SKU_n or EAN_n.
• For file explorer uploads, keep the same naming and structure rules in mind. 
  

 

 

• You can submit the photos when at least one mandatory photo is imported. However errors of missing required photos will be detected and you can to correct them to be able to submit the order.

After clicking on Submit, you will be redirected to the final summary screen.

In this screen, you will find a dashboard containing all the items to be ordered.

To upload the missing photos click on "Replace photos" buttons 

To upload the missing photos you can also click on "Upload more" button.

After having upload all required photos succefully. Click on Submit button to place your order . 

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How to track my orders? 

My orders

After submitting your order, it will be displayed in the "My Orders" dashboard, which will allow you to view all your ongoing orders.

In this dashboard, you will find the order number and order name (if you provided one during the service selection step), order date, number of items, status, and the type of the ordered service.

 

• Access your draft in "My Orders" when you abandon a 3D Viewer from photo 
  order before submitting it. 

• Access the details of the items dashboard by clicking on the order
• On the items dashboard, you can see all the items in your order.
• You can always download the CSV by clicking on "Download CSV." This CSV allows you to view the mandatory information you provided for each item in your CSV.

Completed orders

• In Completed orders dashboard, you will find all your orders 
• Access the details of an order by clicking on the order.
• The status of a completed order is "Delivered"