Fittingbox - Customer Help Center
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Eyewear Digitization
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Order - Standard from Photo
Managing an order
Delivery
API Management
My account
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
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Fittingbox - Customer Help Center
Eyewear Digitization
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Order - Standard from Photo
Managing an order
Delivery
API Management
My account
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
Eyewear Digitization
Standard 3D Digitization of Frames
Getting started
Overview of the ordering platform
[Getting started] Configuration of your account
Placing an order
How do I create an order?
What is the input format required to create an order?
Why has my EAN been automatically turned into 0?
Why do I have to fix some information on my data?
How can I add an item to my order?
How to save as csv ?
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Order - Standard from Photo
How do I place an order (Standard From Photo)?
Required inputs when placing a "Standard from Photo" order
Handling Items with Raised Alerts: A Guide to Resolving Detected Issues
Virtual Eyewear Photography Requirements
Frame Width Measurement
Learn more about your Order status - VTO Standard From Photo
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Managing an order
What does the status mean on my dashboard?
How do I print my shipping order?
Why do I need to print my shipping order?
Why did I receive an email about my order?
How do I cancel my order?
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Delivery
As a user, what alerts or email notifications can I get?
How do I change my return address?
How do I add a contact to be informed about incoming delivery?
How do I create a new address for returning items?
How do I download photos from my online gallery?
How can I navigate through my online gallery?
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API Management
Your Online Photo Gallery (Widen Web Services API)
How to search for assets from Widen API?
How to download an asset from Widen API?
My account
How do I log in to my account?
How do I edit my account information?
How do I update my email address on my account?
How to reset my password ?
How do I find the Fittingbox contact in charge of my contract?
How do I change my billing address?
Why am I not able to edit some information on my profile?
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