- Fittingbox - Customer Help Center
- PD Measurement
- Usage Issues / Errors
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Virtual Try-On Advanced
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Eyewear Digitization
- Getting started
- Placing an order
- Managing an order
- Delivery
- Photo Delivery on Online Gallery (Widen Web Services)
- My account
- [For "Standard from Photo" clients] place an order
- [For "Premium from CAD 2D and 3D" clients] place an order
- [For "3D Viewer" clients] place an order
- [For Lens Simulation clients] - How to order lens digitization?
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PD Measurement
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3D Viewer
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3D from photo online platform
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Virtual Try-On Standard
My phone goes into standby mode during the experiment
Your device can go into standby mode regarding your OS configuration.
This issue is not linked with PD Measurement product but with your configuration of the device.
Tips to fix it
Android
Go to :-
“Settings” of your Android device
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Then “display and brightness”
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In the section “Display” / “standby”
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Check your are not in “eco-mode”
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Set higher value
iOS
Go to :
- "Settings"
- Then "Battery"
- Then "Standby Mode"
- Set higher value