- Fittingbox - Customer Help Center
- PD Measurement
- Usage Issues / Errors
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Virtual Try-On Advanced
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Eyewear Digitization
- Getting started
- Placing an order
- Managing an order
- Delivery
- Photo Delivery on Online Gallery (Widen Web Services)
- My account
- [For "Standard from Photo" clients] place an order
- [For "Premium from CAD 2D and 3D" clients] place an order
- [For "3D Viewer" clients] place an order
- [For Lens Simulation clients] - How to order lens digitization?
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PD Measurement
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3D Viewer
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3D from photo online platform
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Virtual Try-On Standard
I have this error : “Card not found”
You get this error message
- Have a card in a standard format that can be easy visible on your face
The standard format card allow the technology to get the scale of the scan. It have a major impact on the accuracy.
- Check all 4 corners are not hidden by your fingers
- Check contrast is enough to see properly the card on the picture
Frequently, lighting conditions do not allow a correct computation.
Try improving lighting conditions.
- Check the card is the standard format defined by the ISO 7810 standard (ID-1 format): 85.60 × 53.98 mm (in English measurement standards: 3.37 by 2.12 inches).
Then, re-do with the button "DO OVER" or go back to instructions to watch again the video tutorial.