- Fittingbox - Customer Help Center
- PD Measurement
- Usage Issues / Errors
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Virtual Try-On Advanced
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Eyewear Digitization
- Getting started
- Placing an order
- Managing an order
- Delivery
- Photo Delivery on Online Gallery (Widen Web Services)
- My account
- [For "Standard from Photo" clients] place an order
- [For "Premium from CAD 2D and 3D" clients] place an order
- [For "3D Viewer" clients] place an order
- [For Lens Simulation clients] - How to order lens digitization?
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PD Measurement
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3D Viewer
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3D from photo online platform
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Virtual Try-On Standard
I have this error : “Face not found”
You get this error message
Your face is not detected during the scan check if the upper picture allow to see properly your face
- Check that you are in good lighting
- Have your ears visible, with hair behind them
- Do not move during the step where you are invited to look the red spot
Then, re-do with the button "DO OVER" or go back to instructions to watch again the video tutorial.