I have this error : “Face not found”

You get this error message


Your face is not detected during the scan check if the upper picture allow to see properly your face

  • Check that you are in good lighting
  • Have your ears visible, with hair behind them
  • Do not move during the step where you are invited to look the red spot 

face not found

Then, re-do with the button "DO OVER" or go back to instructions to watch again the video tutorial.