The status will help you follow the progression of your order.
Here are the different status available:
Fittingbox is waiting to receive the package sent by the client.
Fittingbox has received the parcel and has started inspecting it.
The package has been processed and the production is ongoing.
The order has been canceled by the client.
Fittingbox is waiting to receive the package sent by the client.
In the following example, you can see that four services were ordered within the same order: Standard photos+ Specefic photos+VTO standard from Studiobox + 3D viewer from studiobox . By hovering over the status, you will see:
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The number of services ready out of the total services ordered
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The list of services displayed as bullet points
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A ready service is indicated by a blue bullet point
When the order is received by Fittingbox's logistics team, if any items are missing or unexploitable, you will receive an email notification.
Please note that you have 30 days to send the required items back to Fittingbox.
On the Order platform, a warning will appear to inform you.
Your items will return to the status "Awaiting parcel", and the overall order will also reflect this status.
When only 10 days remain before the deadline, another warning will be displayed on the Order Dashboard.
Note that each item has its own status.
The order takes on the status of the least advanced item in the order.