Usage Issues / Errors
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      1. Fittingbox - Customer Help Center
      2. PD Measurement
      3. Usage Issues / Errors

      I have this error : “Iris not found”

      You get this error message

      • check that you're in good lighting
      • check haven't closed your eyes while taking the picture

      check haven't closed your eyes while taking the picture

      Then, re-do with the button "DO OVER" or go back to instructions to watch again the video tutorial.

      Have a check to End-users recommendations