Why did I receive an email about my order?

If you've received an email from logistic@fittingbox.com about your order, it means that we have feedback about some items from your package. Here are the different possible feedback: 

  • Items were ordered but are missing from the package: there are less items than expected. They will not be digitized nor billed. Please place a new order if you want to digitize them.
  • Items "No match" (scanned but not ordered): we've received more items than expected. Please add them into an order to get them digitized. 
  • Broken items: we've received our items but some of them are damaged/broken. Fittingbox can't shoot them due to this problem and they will be deleted from the order.