Why did I receive an email about my order?

If you've received an email from Fittinbox Logistics team about your order, it means that we have feedback about some items from your parcel. Here are the different possible feedback:

Items were ordered but are missing in received parcel: there are less items than expected. Items will not be digitized nor billed until you send a new parcel with the missing items.
Items were ordered but are unexploitable: Fittingbox has received the items but some of them are damaged/broken. Fittingbox can't shoot them due to this problem. You will be asked to send a new parcel.

Please note that you have 30 days from the date of the email notification to send us the missing or unusable items. After this deadline, the items will be removed from the order and you will need to place a new one.

For more details, take a look at this article.