How do I place an order (Standard From Photo)?

You can create an order by clicking on the “new order” tab or the "+" button at the top right of the page.  

As you land on the new order page, Standard from Photo should be ticked by default:


When creating a new order, have your CSV file ready: it should specify all the mandatory metadata needed to validate your order. 

The minimum mandatory metadata are: 

    • #UPC or #EAN or #GTIN OR SKU Number 
    • Brand name 
    • Frame model name 
    • Frame color code 
    • Glasses type 
    • Gender
    • Lenses size (in mm) 
    • Bridge size (in mm) 
    • Temple length (in mm) 
    • Caliper (in mm)

    If one of these pieces of information is missing, the platform will make suggestions to complete the file: all you have to do is click on the "let's start to fix" button.

    Is there a way to save a draft of the order?

    When creating a Standard from Photo order, a draft is saved in case of leaving the creation page, page refresh, or an internet loss.

    Please note that the draft is saved only when you have reached the "Upload Photos" step. For the "Upload CSV," "Check," and "Confirm" steps, no draft is saved.

    A draft order can be deleted from the list by click on the trashcan :