Fittingbox - Customer Help Center
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Getting started
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Managing an order
Delivery
Photo Delivery on Online Gallery (Widen Web Services)
My account
[For "Standard from Photo" clients] place an order
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
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Fittingbox - Customer Help Center
PD Measurement
Getting started
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Managing an order
Delivery
Photo Delivery on Online Gallery (Widen Web Services)
My account
[For "Standard from Photo" clients] place an order
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
PD Measurement
Getting started
PD Measurement overview
[Starter kit for customers] What should I know about the product before adding it to my website?
[How to] Create a dedicated PD measurement page
[How to] Optimize your sales funnel
End-users recommendations
Where should I implement the tool in my customer journey?
Is it necessary to have developer's skills to integer it?
See more
General questions about measuring the PD
Is the solution reliable for measuring a child's PD ?
Is the solution measuring both "single" and "dual" PD?
Why is it important to get an accurate measure? What happens if I give a wrong PD value?
Does PD Measurement provide Far PD or Near PD?
[How to] Create a support email to ask your customer's PD value
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Integration
[Integration - Getting started] How to integrate API PD Measurement?
[Starter kit for integrators] What should I know before getting started?
[Example of integration] Pop-up integration
Without integration - Standalone PD Measurement page
[Integration] How do I export measurement results to my website?
[Integration] Container size
[Integration] PD Measurement minimal requirements
[Integration] Where can I find my API key?
[Technical support] Can we get technical assistance during the integration process if we need it?
[Troubleshooting] Why PD Measurement do not start
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Customization
What are the customization options available?
How to customize the product according to my brand colors?
I want the function “Copy to clipboard”
Can I add my logo?
I want to change some wording inside the product. Is this possible?
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Accuracy
Is PD value accurate?
Is the PD accuracy the same with and without glasses?
Can I round the PD result on my website?
Why am I getting different PD result when I do the experiment twice?
Usage limits
PD Measurement limitations
Supported Languages
Supported Browsers on mobile & desktop
Usage Issues / Errors
I don’t have a front camera, or it is broken, can I still use the tool?
I have this error : “Unable to detect camera”
I have this error : “It seems there’s an error on our side”
My phone goes into standby mode during the experiment
I have this error : “Card not found”
I have this error : “Iris not found”
I have this error : “Face not found”
What can I do if I have an error?
Why is my camera not working?
What do I do if I need the Monocular PD and not have glasses to wear?
Other issues
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Data protection
How long my data is stored?
Where my data is stored?
What about Data Privacy?
Billing
[As a Module with a VTO License] How many measurement credits are left on my pack?
[As a Module with a VTO License] How does the billing work?
[Without a VTO license] How many measurement credits are left on my pack?
[Without a VTO Licence] How does the billing work?
Release notes and Changelogs
Release Notes
Known issues